Eligibility and Age Requirements

1. You must be at least 13 years old to use this application.
2. If you are under 18 years of age, you confirm that you have obtained consent from your parent or legal guardian.
3. This application is not directed at children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you discover a child using our services in violation of these terms, please contact us via service@starryocean.ai. We will take necessary measures to address the issue.

Account Registration and Security

1. You must register an account to access the full functionality of the app. When creating an account, you are required to provide necessary information (such as an email address) and promptly update your details.
2. You are solely responsible for safeguarding your account. You bear full responsibility for all activities conducted under your account, including but not limited to content posting, device binding, and purchase payments. Any losses resulting from inadequate account security, password disclosure, or unauthorized use shall be borne solely by you.
3. If you discover unauthorized account access or abnormal activity, please contact us immediately: service@starryocean.ai.
4. We reserve the right to suspend or terminate account services if you violate these terms.
5. If you create an account or use our services on behalf of another person or entity, you confirm you have the authority to accept these terms on their behalf.
6. You may not provide your account to others for use in any manner (including but not limited to transfer or rental) or use it for any commercial promotional purposes.

Service Description

Tools and Daily Logging Features

Mapping and Location Services

1. Service Description: This service utilizes the location information obtained from the Company's locator hardware (hereinafter referred to as the “Locator”) that you have purchased and bound to your account. It integrates third-party mapping services (Google Maps) to provide features such as viewing your pet's location and reviewing historical movement paths.
2. Location Nature and Accuracy Statement: You understand and acknowledge that this service provides an estimated location based on wireless signals, not an exact real-time position. Actual positioning accuracy, speed, and success rates may be limited or subject to errors due to factors including the locator's environment (e.g., indoors, underground, areas with strong signal interference), weather conditions, device battery level, satellite signal availability, and discrepancies in third-party map data. You should not use this service in any scenario requiring centimeter-level precision or involving significant personal or property safety risks.
3. Third-Party Map Data: The underlying map data is provided by integrated third-party map service providers. The accuracy, completeness, and timeliness of such data are the responsibility of these third parties. We assume no direct liability for any errors or delays in their data.
4. Data Authorization: Using this feature requires your explicit authorization for the App to access your device's location permissions. Your location information and the location data reported by the locator will be processed strictly in accordance with our Privacy Policy.

Hardware Device Connection

1. Hardware Product Liability: The locator connected via this APP is an intelligent hardware product designed, manufactured, and sold by our company. Regarding the product quality, performance specifications, safety certifications, and hardware warranty of this device, our company shall assume responsibility in accordance with the Product Warranty Terms provided with the product and relevant national laws and regulations.
2. Software Service Liability: Our company provides software services such as data communication, storage, analysis, and display through this APP to complement the locator. We shall be liable for the availability, continuity, and aforementioned positioning accuracy of such software services to the fullest extent permitted by law under this Agreement.
3. Binding and Usage Risks:
   • Correct Binding and Wear: You must ensure the locator is properly activated according to the product manual and accurately bound to the specific pet you intend to monitor within the APP. The locator must be securely fastened to the pet. Any loss or inaccuracy of location data due to incorrect binding or improper wear (e.g., detachment, damage from chewing) is your sole responsibility.
   • Functional Limitations: The locator and this service provide reference location information for pets' daily activities. They are not designed for theft prevention or loss prevention and cannot guarantee successful recovery if the pet goes missing. You must fulfill your guardianship responsibilities by combining the locator with physical supervision methods such as leashes and door access controls.
   • Environmental and Network Risks: The locator's battery life and signal strength are affected by usage environment and network conditions. You are responsible for regularly charging the locator and understand that the service cannot provide location information in signal dead zones, when the device is powered off, or when the battery is depleted.

AI-Powered Q&A Service

User Conduct Guidelines

1. Illegal and Improper Conduct
   • Violating federal, state, or other applicable laws, regulations, or public order in the United States;
   • Using this application for money laundering, fraud, pyramid schemes, gambling, intimidation, harassment, hate speech, violence, or other illegal activities;
   • Using this application to circumvent legal, regulatory, sanctions, or law enforcement actions.
2. Acts Infringing on Others' Rights
   • Infringing on others' intellectual property rights, privacy rights, reputation rights, portrait rights, or other lawful rights and interests;
   • Unauthorized collection, storage, dissemination, or misuse of others' personal information;
   • Impersonating others or organizations, or using this application under a misleading identity.
3. False, Misleading, or Fraudulent Conduct
   • Fabricating facts or concealing critical information to gain improper benefits;
   • Submitting false, inaccurate, misleading, or fraudulent information;
   • Maliciously registering, bulk-registering accounts, or abusing trial, promotional, or subscription mechanisms.
4. Interference with Systems and Services
   • Interfering with, disrupting, or attempting to circumvent the normal operation, risk control mechanisms, or security measures of this application;
   • Impacting system stability through abnormal requests, excessive calls, or similar means;
   • Actions that impair other users' normal experience.
5. Unauthorized Commercial Use
   • Using this application or its content for commercial, advertising, promotional, or profit-making purposes without our written permission;
   • Utilizing this application's data or features to provide services to third parties;
   • Reselling, renting, lending, or transferring accounts or service privileges.
6. Technical Abuse and Security Violations
   • Cracking, reverse engineering, decompiling, or attempting to obtain the application's source code, algorithms, or trade secrets;
   • Using crawlers, automated scripts, bots, or similar technical means to access, scrape, or interfere with the application;
   • Distributing malicious code, viruses, trojans, or engaging in cyberattacks.
7. AI Services and Device-Related Abuse
   • Using AI services to generate or disseminate illegal, harmful, discriminatory, misleading, or infringing content;
   • Using AI-generated content for fraud, deception, misrepresentation, or automated decision-making abuse;
   • Connecting to or manipulating hardware devices through abnormal means that endanger personal safety, property, or public security.

1. Issue a warning or request corrective action
2. Restrict partial or full functionality
3. Suspend or terminate service
4. Freezing or permanently banning the account
5. Deleting relevant content
6. Reporting to regulatory authorities or pursuing legal liability in accordance with the law

User Content

Definition and Scope

Content Usage Authorization

1. Global
2. Royalty-free
3. Non-exclusive
4. Sub-licensable
5. Necessary for providing, maintaining, and improving the Service

1. Storage, backup, display, reproduction, transmission
2. Processing, analysis, organization of User Content
3. Use for product feature optimization, algorithm improvement, AI model training (de-identification processing permitted)
4. Use for operational and security purposes in compliance with laws and the Privacy Policy

Legality and Responsibility

1. Users confirm they possess lawful rights to or have obtained full authorization for submitted User Content, which does not infringe upon any third party's legitimate rights and interests.
2. Users shall ensure their content is truthful, lawful, and accurate, free from falsehoods, misrepresentation, infringement, or illegality.
3. Users shall bear sole responsibility for any disputes, claims, or liabilities arising from their User Content.

Content Review and Management Rights

1. We do not pre-screen user content but reserve the right to manage content based on reasonable judgment.
2. If we discover or receive complaints indicating user content may violate these Terms or laws/regulations, we have the right to:
   • Remove, block, or restrict display of such content
   • Restrict related account functions
   • Provide necessary cooperation to rights holders or regulatory authorities
3. We shall not be liable to users for consequences arising from content processing (except as otherwise required by law).

Special Notes on AI Content

1. Users understand that their content may be used as input or output for AI services.
2. AI-generated content is not guaranteed for accuracy and may contain errors, biases, or incompleteness. It does not constitute professional advice, and users should independently assess its reasonableness.
3. Users are prohibited from using AI services to generate or disseminate illegal, discriminatory, infringing, or misleading content.

Content Deletion and Backup

1. Users may delete their own content within the scope permitted by the application.
2. Due to system backup, compliance, or technical reasons, some content may be retained for a reasonable period.
3. We shall not be liable for any data loss resulting from users deleting their own content.

Indemnification and Liability

Copyright Complaints

1. A physical or electronic signature of the copyright owner or their authorized agent;
2. A specific description of the work claimed to be infringed (or a representative list if multiple works are involved);
3. Specific location of the allegedly infringing content within the application (e.g., page link, feature description, or other sufficient information to locate the content);
4. The complainant's name, mailing address, telephone number, and email address;
5. A statement by the complainant that they have a good faith belief the use is not authorized by the copyright owner, its agent, or the law;
6. A declaration that the information in the notice is accurate and, under penalty of perjury, that the complainant is the copyright owner or is authorized to act on their behalf.

Privacy Protection

Disclaimer

1. Warranty Disclaimer. To the maximum extent permitted by law, we expressly exclude all warranties, express or implied, including but not limited to:
   • Implied warranties of merchantability;
   • Implied warranties of fitness for a particular purpose;
   • Warranties of non-infringement;
   • Any warranties regarding accuracy, completeness, reliability, or availability.
2. Content and Results Disclaimer
   • Content provided by this application (including AI-generated content, data analysis results, log information, location data, etc.) is for reference only.
   • We assume no liability for any decisions or actions users take based on such content.
   • Users must independently assess the applicability of information and bear all associated risks.
3. Special AI Service Disclaimer
   • AI services may produce erroneous, biased, incomplete, or inaccurate results.
   • We do not guarantee that AI outputs will meet users' specific needs, expectations, or intended purposes.
   • Users bear sole responsibility for any losses or consequences arising from reliance on AI service content.
4. Location and Device-Related Disclaimer
   • Location services may experience inaccuracies or delays due to environmental, network, or device factors.
   • This application and its connected hardware devices are not suitable for medical, life-safety, emergency rescue, or mission-critical purposes.
   • We assume no liability for losses resulting from inaccurate positioning or device malfunctions.
   • We are not responsible for impacts arising from uncontrollable failures in hardware connectivity.
5. Third-Party Service Disclaimer
   • This application may integrate or link to third-party services (including payment, mapping, hardware, cloud services, etc.).
   • Third-party services are provided and managed independently by the respective third parties.
   • We assume no warranty liability for any disputes, losses, or liabilities arising from third-party services.
6. Network and Force Majeure Disclaimer
   • We shall not be liable for service unavailability or data anomalies caused by:
   • Network failures, power outages
   • System maintenance or upgrades
   • Natural disasters, epidemics, wars, governmental actions
   • Changes in laws, regulations, or regulatory requirements
7. User-Related Causes
   • Users shall bear sole responsibility for any losses or consequences arising from:
   • Incorrect operation or failure to use the service as instructed;
   • Device, system, or network abnormalities;
   • Improper account management or authorization of third-party access;
   • Violation of these Terms or applicable laws and regulations.
8. Disclaimer of Liability for Termination

Limitation of Liability

Service Termination

Governing Law

Arbitration and Class Action Waiver

Terms Changes

Contact Us

Confirmation Statement