Privacy Policy

Welcome to the Jugbow Privacy Policy!

Welcome to the services of "Jugbow" (the "App"). This Privacy Policy (the “Policy”) explains how we collect, use, store, protect, and share your personal data when you use our application, website (including but not limited to https://starryocean.ai/), and all related products and services (collectively the “Service”), and clarifies your related rights. These Services are provided by Starry Ocean Limited (registered address: 98 Wadsworth Blvd Ste 127 PMB 5114 Denver CO 80226 US) (“we”, “us”, “our” or the “Company”). Please carefully read and understand the entirety of this Policy before using our Services. By beginning to use the Services or accepting this Policy through actions such as checking a consent box or clicking to confirm, you acknowledge that you have read, understood, and agree to our processing of your information as described in this Policy.
Scope of Application This Policy applies to personal data directly collected and processed by us through our own services. Please be aware that this Policy does not apply to the following situations:
  1. Any third-party services accessed through our services (including but not limited to third-party websites, advertisements, payment services, etc.). Such third-party services are provided by independent third parties and are governed by their own privacy policies. We assume no responsibility for their practices.
  2. Information that has been anonymized or aggregated and cannot identify a specific individual.
We recommend that you read this Policy in its entirety. If you have any questions, comments, or suggestions regarding this Policy, please contact us via the following methods: service@starryocean.ai

Policy Content

This policy will help you understand the following:
  1. Definition of Personal Data and Our Role
  2. Collection of Personal Data
  3. Data Storage and Rules
  4. Purposes of Data Processing
  5. Principles of Data Processing
  6. Data Sharing
  7. Security Measures and Incident Response
  8. Your Data Rights
  9. How to Manage Your Data
  10. Policy Updates

Definition of Personal Data and Our Role

"Personal data" refers to any information that can directly or indirectly identify you, or information associated with an identifiable individual.
Generally, we are the "controller" of your personal data, meaning we determine why and how your data is processed. Under U.S. privacy laws, including the California Consumer Privacy Act (CCPA), we process your personal data as a "business." In certain circumstances, as described in this Policy, we may also act as a "Processor," handling data on behalf of other Controllers. To provide our services, we may engage trusted third-party partners as "Processors" to assist with processing certain personal data. They will process data strictly in accordance with our instructions, for the purposes outlined in this Policy, and are subject to equivalent data security and confidentiality obligations.
This Policy is designed to comply with privacy laws in the jurisdictions where our services are available. For more details on how we fulfill these obligations, please refer to the following sections.

Collection of Personal Data

When you access and use our services, we collect certain personal data through the following means:
Information You Provide to Us. We collect information you provide directly to us, including:
  1. Account Information: Such as name, email address, and phone number, used to create and manage your account.
  2. Pet Information: Such as pet name, age, breed, and health-related details, used to provide core service functions.
  3. Transaction Information: Such as billing address and subscription details, used to process orders. Please note that specific payment information (e.g., credit card numbers) is handled directly by our compliant third-party payment processors.
  4. Communication Information: Feedback you provide via email, surveys, or participation in activities.
  5. User-Generated Content: Any content you actively upload or publish while using our services, such as images and messages.
Information We Automatically Collect. When you use our services, we automatically collect the following information through technical means:
1. Usage Logs and Device Information: Including your IP address, browser type, access time, operation records, device model, operating system version, and unique device identifiers.
2. Location Information: When using specific features requiring location data (e.g., viewing current location), we will request your authorization via a pop-up prompt. Only after your explicit consent will we collect your location via GPS, Wi-Fi, or IP address. You may disable location permissions at any time in your device settings.
3. Cookie Information: To ensure proper website operation and optimize your experience, we use cookies and similar technologies to store your preferences and other data when you visit our official website. You may manage these technologies through your browser settings, but please note that disabling them may affect certain features.
Information We Obtain from Other Sources .Where legally permitted, we may obtain supplemental information from third parties such as advertising or analytics partners, with your consent or as allowed by law. This information is used solely for ad delivery, performance measurement, fraud prevention, and service improvement, and will not be used for unauthorized marketing or promotional purposes.
Statement on Advertising, Tracking, and Device Identifiers. We may display in-app advertisements, including content provided by ourselves or third-party advertising partners. When integrating third-party advertising services, we will clearly inform you about relevant data processing and tracking practices and obtain necessary authorization in accordance with applicable laws and platform policies.
Scope Limitations of This Policy
Please note this policy does not apply to the following:
  1. Third-Party Services: Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of other parties and recommend reviewing their independent policies.
  2. Anonymized Information: Data processed to the extent that it cannot identify specific individuals does not constitute "personal data" as defined by this policy and is not subject to its restrictions.

Data Storage and Rules

Data Storage. We currently store and process your personal data within the United States to ensure compliance with applicable data protection laws. We are committed to data security and privacy protection. All personal data is stored on secure servers owned by us or licensed from trusted third-party providers. These servers are protected by industry-standard security measures to prevent unauthorized access, data loss, or misuse.
We store your personal data only when necessary and relevant to the original purpose for which it was collected. This includes providing our services, maintaining security, resolving disputes, and complying with legal and regulatory obligations.
Retention Periods. When your personal data is no longer needed for its original purpose, we securely delete or anonymize it so it can no longer be associated with you. If you deactivate or delete your account, we retain your personal data for no longer than two (2) months, unless a longer retention period is required by law, regulation, or contractual obligation. If longer retention is required by legal or regulatory requirements, we store only the minimum necessary personal data and ensure it is appropriately protected.
Exceptions to Deletion Requests. Even if you request deletion of your personal data, we may need to retain limited personal data in certain circumstances, including:
  1. Legal Compliance: To comply with applicable laws, regulations, or requests from law enforcement.
  2. Dispute Resolution: To investigate, defend against, or resolve legal claims.
  3. Contract Performance: To uphold our agreements and protect our legitimate business interests.
Once the data is no longer needed for the above purposes, we will ensure your personal data is securely and permanently deleted or anonymized.

Purposes of Data Processing

We collect and process personal data to provide, enhance, and protect our services, ensuring you receive a seamless and personalized experience. Below are the purposes for which we process your data:
  1. Providing Core Services. We process your personal data to verify your identity, ensure your access to and use of service features, and resolve technical issues encountered during service operation.
  2. Fulfilling Contracts and Completing Transactions. We collect and process information necessary for your transactions to handle your subscriptions, payments, and deliver the services or products you purchase, ensuring transactions are completed smoothly.
  3. To deliver personalized experiences. We process your personal data to tailor content, features, or product recommendations based on your preferences and usage habits, enhancing the relevance of our services and your user experience. This personalization does not include targeted advertising based on cross-application or cross-website behavior; such advertising processing occurs only where permitted by applicable law and with necessary authorization.
  4. Analyzing and optimizing services. We process your personal data to analyze service usage, performance, and user behavior, thereby evaluating feature effectiveness, improving existing services, and developing new functionalities.
  5. Conducting advertising and marketing. Where applicable, we may display relevant advertisements or promotional content within our services based on your usage patterns and preferences. Under U.S. privacy laws, this may be considered "targeted advertising." You have the right to opt out of such targeted advertising or related data sharing within the scope permitted by law.
  6. Security and Risk Prevention. We process your personal data to maintain the security, stability, and integrity of our services, including monitoring, preventing, and addressing security risks such as fraud and abuse.
  7. User Support and Communication. When you contact us, we process your personal data to provide support, respond to your requests, resolve issues, and send you important service notifications.
  8. Compliance with Laws and Regulations. We process your personal data to fulfill our legal obligations, such as cooperating with regulatory investigations, complying with tax regulations, fulfilling anti-money laundering responsibilities, or executing other legal requirements.

Principles of Data Processing

We adhere to the following principles when processing data:
1. No Sale or Trade of Personal Data. We do not sell your personal data for monetary consideration. Under applicable U.S. privacy laws, "sale" or "sharing" may include disclosing personal data to third parties for targeted advertising purposes. Where legally required, we provide clear opt-out mechanisms for such processing to exercise your right to "not sell or share personal data."
Strictly limit data sharing. We only share your personal data with service providers under strict contractual obligations when necessary to provide, operate, or improve our services. We ensure all partners bear equivalent data protection obligations.
3. Protect minors' information. We do not knowingly collect personal data from children under the minimum age requirement of their jurisdiction. If you do not meet the applicable minimum age defined by our app, you may not use our services. If you believe we may have inadvertently collected such information, please contact us immediately via the contact details provided in this Privacy Policy. We will take reasonable steps to delete the relevant data as soon as possible.

Data Sharing

To effectively provide our services, we may need to share your personal data with certain third parties. Such sharing will comply with applicable privacy laws.
Access to Third-Party Software Development Kits (SDK)
To ensure the secure and stable operation of this App's features, we may integrate software development kits (SDK) provided by third-party partners. Please note: These third-party SDKs may access certain device permissions or collect relevant information (such as location, device identifiers, network status, etc.) to fulfill their service functions. The specific types of permissions accessed and information collected vary depending on the functionality they implement. We conduct rigorous security assessments of SDKs that collect information and require partners to comply with data protection obligations. However, third-party SDKs operate under their own privacy policies, and their information processing practices are not covered by this policy. We recommend reviewing their official policies for details. To uphold your right to know, we have compiled the following information about key third-party SDKs for your reference:
  1. Google Maps SDK
      Purpose: To provide location-based features within the application, including map display, location marking, and route visualization, enhancing user experience and service availability.
      Information Collected: Device information, IP address, location data (if authorized), in-app map interaction data, diagnostic information.
      Privacy Policy Link: https://policies.google.com/privacy?hl=zh-Hans
Legal Compliance and Rights Protection
We may disclose your personal data when required by applicable laws, regulations, or legal proceedings, including:
  1. Legal Obligations: To comply with any legal requirements, court orders, or law enforcement investigations.
  2. Application Security and Integrity: To prevent or respond to fraudulent, malicious, or unauthorized activities that may compromise the security of our services.
  3. Protection of Rights and Safety: To disclose information when necessary to protect our company, customers, or the public from harm, legal violations, or imminent risks to personal safety.
  4. Emergency Situations: When reasonably necessary, based on good faith judgment, to prevent death or serious bodily injury.
Data Transfers Within Our Corporate Group. To support our business operations and provide seamless services, we may share your personal data with our affiliates, subsidiaries, and trusted partners. These transfers are strictly conducted in compliance with applicable data protection laws and governed by robust data protection agreements.

Security Measures and Incident Response

We are committed to safeguarding your personal data. To prevent unauthorized access, disclosure, or similar risks, we have implemented reasonable physical, electronic, and managerial safeguards to protect the information we collect during your use of the Jugbow application. We will take all appropriate measures to protect your personal data.
Our security defenses are built primarily on two levels:
Organizational Security Measures. We enforce strict internal policies and procedures to maintain the security and confidentiality of personal data. Access to sensitive data is restricted to authorized personnel who require it for their duties. Strict access controls, monitoring, and security protocols are implemented at our office premises and data storage facilities.
Technical Security Measures.
We deploy advanced cybersecurity protections to safeguard your personal data, including:
  1. Encryption and Pseudonymization: Encrypting and pseudonymizing sensitive data to ensure its security during storage and transmission.
  2. Cybersecurity Protection: Utilizing multiple technical measures such as firewalls and endpoint protection to defend against cyber threats.
  3. Backup and Disaster Recovery: Establishing systematic security backups and failover mechanisms to ensure service continuity and data resilience in unforeseen circumstances.
However, it is important to note that internet usage is not entirely secure. Therefore, we cannot guarantee the security or integrity of any personal data transmitted over the internet. In the event of a personal data breach, we will assess the risk and promptly fulfill our obligations to notify regulatory authorities and affected users in accordance with applicable laws (including data breach notification regulations in your state). All security incidents are meticulously documented, and we will analyze root causes and implement necessary measures to prevent recurrence.
If you discover or suspect any personal data breach, or require security assistance, please contact us immediately via the service@starryocean.ai.

Your Data Rights

If you are a U.S. resident and your state has enacted applicable privacy protection laws (e.g., California), you may have some or all of the following rights under relevant legislation (specific applicability depends on your state's laws): Where applicable, you have the following rights:
  1. Right of Access. You have the right to request whether we process your personal data, as well as the categories and specific details of personal data we collect, use, disclose, "sell," or "share" (as defined by applicable laws).
  2. Right to Rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
  3. Right to Deletion. You have the right to request deletion of the personal data we have collected about you. When you request deletion of your account or exercise your legal right to deletion, we will remove your personal account information, thereby terminating your status as a registered user. To fulfill our contractual obligations to you (including order processing, providing warranty and after-sales service for products you purchased, and complying with applicable tax laws), we will retain personal data contained in your historical orders for the necessary period. This information may include: recipient name, shipping address, contact phone number, and email address. Such information is retained solely for the specific, limited legitimate purposes stated above. We implement strict security measures to protect it and will not use it for routine marketing or any other purposes unrelated to the original transaction. After the expiration of the legally required or business-related retention period, we will securely delete or anonymize this information.
  4. Right to Opt Out. Where required by applicable law, you have the right to opt out of our processing or sharing of your personal data for targeted advertising purposes. You may exercise this right by enabling or disabling personalized recommendations in [APP Personal Center] -> [General Settings] to opt out of targeted ads, or by submitting an opt-out request to us via the service@starryocean.ai.
  5. Right to Non-Discrimination. We will not discriminate against you by denying services, charging different prices, or providing different levels of service because you exercise any lawful privacy rights.
  6. Restricting Use of Sensitive Personal Data. Where permitted by applicable law, you have the right to restrict our use and disclosure of sensitive personal data.
How to Exercise Your Rights: If you wish to exercise any of the above rights or require assistance, please contact us via service@starryocean.ai. For security purposes, we may need to verify your identity before processing your request.

How to Manage Your Data

We provide you with the ability to access, update, and delete your personal data in accordance with applicable privacy laws.
Access, correct, or update your data. You may contact us at any time via service@starryocean.ai to view, modify, or update your personal data.
Delete your data. You have the right to delete your personal data. In addition to submitting a request via service@starryocean.ai, you may also delete certain information directly through in-app features. You may also log into your account (if applicable) at any time and navigate to [APP Personal Center] -> [Personal Information] -> [Delete Account] to delete your account and personal data.
Verification Requirements. To protect your personal data security, we may reasonably verify your identity before processing access, correction, or deletion requests. Verification methods may include account login, registered email confirmation, or providing other necessary information. We will process and respond to your verifiable request within the timeframe stipulated by applicable laws upon receipt.
Important Notes on Account Deletion. Deleting your account will result in loss of access to all related subscriptions, progress, and content within the application (including user-generated content). Once deleted, we may be unable to recover any lost data. If you purchased your subscription service through our website, you can still access our website's subscription services using your account information on the website, even if you delete your account.
For any additional assistance, please contact our support team via service@starryocean.ai.

Policy Updates

We may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a date indicating the last update. If we make any significant changes to this Privacy Policy that affect your rights or require your consent, we will notify you in advance through appropriate channels, such as posting a prominent notice on the website or application, or sending an email to the contact information you provided.
Please note that your continued use of our services after the effective date of the updated Privacy Policy constitutes your acknowledgment and acceptance of these changes.